Terms and Conditions

Terms and Conditions

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of United Arab Emirates
  • United Arab Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  • https://www.sayararental.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of United Arab Emirates
  • Refunds will be done only through the Original Mode of Payment

Documents Required

U.A.E Residents

  • Valid UAE driving license is a must. (Must be minimum 1 Year old)
  • Copy of Passport with valid resident visa page
  • Emirates ID (Both sides)
  • Valid credit card Copy )

Non – Residents

  • Valid credit card Copy
  • Valid International Driving License backed with a copy of your local home country license.
  • Copy of Passport with visa entry stamp page
  • Please note that in case your visit or tourist visa in UAE is changed to Residence visa , you need to obtain an UAE driving license and the same with a copy of your passport with residence visa page has to be submitted immediately to Sayara.
  • Tourists from all GCC Countries (excluding Qatar), Australia, Austria, Belgium, Bulgaria, Canada, China, Cyprus, Denmark, Finland, France, Germany, Great Britain, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United States are permitted to drive with their respective local driving license.

Insurance Coverage: Options

PERSONAL ACCIDENT INSURANCE (PAI)

The PAI for the driver is included in the basic rental rate. PAI for the co-passengers can be purchased at an additional cost. Purchase of PAI provides for compensation to the occupants in the unfortunate event of any physical injuries or death but does not include hospitalizations.

The insurance excess deductible payable depends on the type of additional insurance availed by you at the time of booking or hiring the vehicle as mentioned below:

INSURANCE EXCESS:

If (CDW/SDW) is NOT purchased, the hirer will be charged an Insurance Excess based on the below criteria.

  • Hirers’ fault: Full Amount of Insurance excess to be paid
  • Hit and Run: Full Amount of Insurance excess to be paid
  • Full Amount of Insurance excess chargeable: Not Applicable as Insurance Excess is Covered

COLLISION DAMAGE WAIVER (CDW):

On purchasing CDW, the insurance excess liability in event of an accident is limited to 50% of the deductible based on the below criteria.

  • Hirers’ fault: 50 % of the Insurance excess to be paid
  • Hit and Run: 50 % of the Insurance excess to be paid
  • Full Amount of Insurance excess chargeable: Not Applicable as Insurance Excess is Covered

COLLISION DAMAGE WAIVER (CDW):

On purchasing CDW, the insurance excess liability will remain as follows:

  • Hirers’ fault: Not Applicable as Insurance Excess is Covered
  • Hit and Run: Not Applicable as Insurance Excess is Covered
  • Full Amount of Insurance excess chargeable: Not Applicable as Insurance Excess is Covered
P.S. UAE Driving License MUST be at least 1 Year old in order to avail CDW or SDW. Also, Note that Police report is mandatory in all the above cases. In case police report is not submitted, you will be liable to pay the entire cost of the accident.

Payments & Other Charges:

  • All prices are payable in UAE Dirhams via Credit cards.
  • 5% VAT will be applicable on every transaction.

Pre Authorization Policy

Daily / Weekly / Monthly Rentals

A preauthorization / deposit of minimum AED 1500 will be blocked / Purchased on a valid credit card and will be released or refunded 40 days from date of off - hire. Please note Preauthorization / Block amount may differ depending on the vehicle. For all monthly rentals payment are to be made in advance

Delivery & Collections Charges

We deliver Free within our Branch limits. Inter Emirate drop off or pick up charges will be AED 200.

Drop Off Charges (Airports)

  • Vehicles rented from airports and dropped of at any other airport – service charges will be AED 75 excluding the airport parking fee.
  • Non Airport Locations: Vehicles rented from other locations and returned to any of our locations in Abu Dhabi and vice-a-versa is subject to AED 125 drop off charge.

Toll Charges (Salik) Abu Dhabi and Dubai

Toll Tax (Salik) will be charged AED 5.00+VAT per crossing in Abu Dhabi and Dubai. The above charges are subject to change without any prior notice.

Traffic Fines Surcharge

All traffic fines incurred by the hirer are his/her liability and will be charged with a 10% administration fee excluding all other government related fees.

Airport Return Charge

Returning the car to airport locations will entail a mandatory airport return charge as detailed below:

  • Sharjah International Airport - AED 25.00

Additional Driver Charges

Daily & Weekly Rental

Additional driver fee is charged starting from AED 20 per day for Daily rentals and AED 75 per week for Weekly rentals.

Monthly Rental

Additional driver fee on Monthly rentals starts from AED 150 per month

VRF - Vehicle Registration Fee:

VRF charges are inclusive with our rental rates

Violation of Law

The insurance does not cover any accidents / damages if the vehicle has been driven under the influence of alcohol / drugs or used for racing, towing and off-road driving or any other activity considered against the UAE law. Any Such violation of law would make the hirer liable to pay for the total damages to the vehicle and any ancillary damages caused.

Age Restrictions

Minimum age requirement for driving rented vehicles is 22 years.

Government Charges - Vehicle Impounding / confiscating

Incase if vehicle is impounded by the authorities for any violation of the Law the customer will be liable to compensate Sayara for both the Impounding charges and loss of rental.

Value Added Services

Below are Value Added Services are available at additional cost:

Baby Seats, GPS and Oman Insurance– Contact our representative for relevant charges

Mileage Restrictions

Daily & Weekly Rentals

Unlimited Mileage on daily & weekly rentals

Monthly Rentals

Unlimited Mileage on daily & weekly rentals

Fuel Policy

We advise our customer to return the vehicle with the same fuel as received. In case the fuel is lower than the fuel given, Sayara will charge 1.5 times the actual fuel cost.

Rental Cycle

Rental Charges are based on a 24 hour basis.

Chauffeur – Terms and Conditions

  • The vehicle offered shall be restricted to a Normal Sedan. (Toyota Camry or Similar) In case of Luxury, kindly contact our call center on +971543082573. Note this is applicable for airport transfer SHJ to any Emirates. In case of Dubai the Luxury vehicles tariff shall apply.
  • You can upgrade the vehicle to a 07 seater or a luxury sedan by paying an additional amount. (Sharjah - AED 20, Dubai - AED 30, Other Zones - AED 50). The additional amount needs to be paid to the driver during the transfer.
  • There will be an additional amount of AED 50 for the transfer to/from Abu Dhabi & Al Ain in view of COVID restriction (COVID test charges) between borders.
  • On arrival the guest shall report at our Sayara Kiosk situated just after the first exit door in order to avail the service.
  • For Arrival transfers, waiting charges will be applicable after 1 ½ hours of actual flight landing time (we have a 24x7 desk to track the actual flight landing + Airport Coordinators).
  • For Departure transfers, waiting charges will be applicable after 30 minutes of actual reporting time.
  • The waiting charge will be AED 50 per hour.
  • In case of any stoppage during the transfers, AED.50/- will be applicable. Each stoppage cannot exceed 15 minutes.
  • You can reach us on +971543082573 / booking@sayararental.com 24/7.
  • In view of COVID restrictions & as per UAE precautionary measures the seating capacity per vehicle would be as specified as per UAE Law.

Cancellation policy

  • More than 24 Hours prior to the reporting time - 100% of the amount will refund.
  • Within 24 Hours to 12 Hours to the reporting time - 50% of the amount will refund
  • Within 12 Hours to the reporting time - No refund